I recently downloaded accountant's copies of two companies from the same client into QB 2019. The company file opens with no problem and all reports can be accessed. However, in one company when attempting to change the classification of a deposit to another account and then closing that window to save the changes, the box pops up with an unrecoverable error and code 19062 00238. In the other company, when attempting to reclassify an expense to another account, the same box and code appear. The 2019 QB program then terminates itself.
I have already reset all updates and installed them, ran the verify tool, downloaded the QB Tool Hub and ran the quick fix and the more detailed diagnostic test. None of these fix the problem. Strangely, or fortunately, the other QB company files that work with are having no problems and no error codes when doing the same reclassifications. Any suggestions?
