Thanks for the clarification, @Sharof.
Yes, you got it right, the item list order is per company file. If they are changes made to the list order, those changes will remain the same the next time a user logs in.
In regards to the issue that it goes back to alphabetical or numerical order after changing the order list. I recommend running our QuickBooks Tool Hub tool. This tool scans your QuickBooks Desktop (QBDT) software for errors and fixes them right away. Let me show you how.
- Close your QuickBooks.
- Download our QuickBooks Tool Hub
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install.
- When the install finishes, open the tool hub on your Windows desktop.
- Select Program Problems.
- Click Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
You can also check this article for more details and additional troubleshooting steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Let me also share this resource that can walk you through the steps in matching your bank balance and QuickBooks balance efficiently: Reconcile an account in QuickBooks Desktop.
In case you have other questions managing your list in QuickBooks, tag me in your reply. I’ll be around to help you. Stay safe and have a great weekend ahead!
