Hi there, SirMatthewIA.
I recognize the importance of being able to use the Automatically Recall Information preference smoothly. This can save time since QuickBooks will pre-fill transactions based on previous entries.
Since the recommended steps didn’t fix the issue, we’ll have to perform some in-depth troubleshooting steps. The process requires us to review the setup of the company file.
We’re unable to do this task in the Community for security reasons. I recommend you get in touch with our Technical Support Team for further assistance. They can perform a screen-sharing session to look for the cause of the issue and help you apply the permanent fix.
- Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
- Scroll down to choose the Contact us link to open the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Press the Search button to display the Get Phone Number or Start a Message button.
I’m adding some links to help you in the future. These resources outline the complete steps on how to resolve the following issues:
Feel free to leave a comment below if you have any clarifications or other concerns. I’ll jump right back in to answer them for you.
