Let's try selecting the said account on an incognito window, cjd1111.
There are times that an issue like this occurs when the system encounter a browser-related concerns. We can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.
Feel free to pin this page for more information about applying credits: Enter a refund from a vendor.
Let me know how these steps work on your end. Keep safe!
