@IamjuViel
@Anonymous
@ShiellaGraceA
Please Learn from this input. The function for this is Customer Total Balance, from template customization on the Footer Tab. You also see Job Total Balance.
Total = this sale on this invoice.
Payments/Credits applied = applied to this invoice.
Balance Due = this invoice.
Job Total Balance = this invoice + other open balances for this one job.
Customer Total Balance = this invoice and all open invoices for all jobs for this same one customer.
@TTI
What you seem to describe is you Added an actual Charge item to this invoice, which means you Added a charge to this Sale; that isn't notational but functional. You just billed them for the same amount twice: Old invoice balance and this Amount here.
The Create Statement is meant to be used for showing AR Activity, and make sure to enable the Aging table for the customer to see.
