Thank you for the prompt reply, @AbbyAsh. I'll point you in the right direction for support with your concern.
Since you already went through the steps provided by my peers above and the issue persists, I suggest you contact our Technical Support team for further assistance. They can pull up your account within a secure environment and investigate this issue for you.
Take a look at this article for the steps: Contact Payments or Point of Sale Support. Please take note of their operating hours, so you know when they're available.
Please feel free to get back here in the Community if you have other concerns. I'll be sure to get back to you. Have a nice day!
