Other questions
Hi @CM39,
I appreciate you for reaching out to us about the unusual result when migrating your data. I would also have the same reaction regarding the issue after being able to perform successful conversions.
Allow me to chime and help you get the support you need to resolve the issue. You may need to repeat the conversion and check if you still get the same problem.
I recommend contacting our QuickBooks Support Team to assist you further with the process. They'll be with you throughout the conversion to ensure data will include the bill payments.
Our Customer Support Team for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday). For Advanced, any time, any day.
Here's how:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
For additional reference, you can use the following articles to learn what steps to perform if reports mismatch, as well as how to save a copy of my QuickBooks Online data:
- Export and convert your QuickBooks Online data to QuickBooks Desktop
- Limitations when you convert from QuickBooks Online to QuickBooks Desktop
Fill me in if you have additional questions about exporting data from QBO. I'm always here to help. Take care always.
