Hello, Rstephens401.
I can lay down a bunch of solutions to help you fix the Automatically Recall Information issue.
Before we do any steps, let's ensure you have the latest updates for QuickBooks Desktop. The patches will help resolve common issues within the program.
Just a heads-up, if you have an unsupported QuickBooks Desktop version (2018 and below), you won't be able to do this.
After updating, close QuickBooks and run it as an admin (right-clicking the QuickBooks icon on the desktop and selecting Run as administrator).
Then, enter your transactions and observe the Automatically Recall Information settings in the Preferences.
If it's still unchecking itself after entering the transactions, then you'll want run the QuickBooks Tool Hub utility. Here's how:
- Close QuickBooks.
- Download the latest version from the Tool Hub article.
- Open the installer and run it, then follow the on-screen steps for the installation.
- After installing, run the Tool Hub.
- Select Program Issues from the tabs, then follow the prompts to begin the fix.
After resolving the issue, do you need to check on your transactions through reports? You can run a variety of reports by clicking the Reports menu.
If you need help with what report you need to run, you can check this article: Understand reports.
If you need more help with your program preferences or any other processes in QuickBooks, please let me know and I'll get back to this thread. I'll see you again soon.
