Thanks for joining the thread, @emericaskate0707. Allow me to help get your data from QuickBooks Online to QuickBooks Desktop.
You can follow my peer's suggestion by repeating the conversion and checking if you still get the same results.
Also, since you already have an existing QuickBooks Payments account, you will have to connect it to your QuickBooks Desktop. This way, you're able to get the payment processing feature. Let me show you how:
- In QuickBooks Desktop, go to the Customers menu.
- Select Link Payment Service to Company File. If you see a message about credit card protection, fill out the fields and select OK.
- Enter the user ID and password you used to sign up for QuickBooks Payments. Then select Sign In.
- Select Connect. Or, if you're transferring your payments account to another company file, select Transfer and then Yes, transfer.
If the issue persists with invoices, I recommend seeking assistance from our QuickBooks Online Support team to help you moreover with the process. A representative will be with you in the entire data conversion to ensure that you'll get the invoice data in the new system.
In addition, you may want to read more details about linking an existing QuickBooks Payments account to QuickBooks Desktop.
Feel free to share your progress here anytime. If you have additional questions, please let us know. We'll make sure to assist you all the way. Take good care.
