I'll help you fix this, Dave199.
The unusual behavior in your customer list might be caused by a damaged company file or data integrity issue. To rule this out, you can run the Verify and Rebuild utilities. This scans the entire file for potential data issues and resolves them right away. Here's how to verify your data:
- Choose Window, then click Close All.
- Go to the File menu, then select Utilities.
- Select Verify Data.
If the program detected no problems with your file, then no further action is needed. However, if you found that your data has lost its integrity, you'll need to rebuild it to fix the problem. I'll show you how:
- Go to the File menu.
- Select Utilities, choose Rebuild Data.
- Follow the on-screen instruction to back up your company file
- The Rebuild Data utility starts as soon as the backup is finished.
- When you get the Rebuild has completed message, click OK.
I've also included an article that will help you in managing your list information in QuickBooks Desktop: Add and edit multiple customers, vendors, and items.
If you have any other concerns questions, please let me know by adding a comment below. The Community always has your back.
