Good morning, @Norton140.
Hey newcomer! It's great to see a new face here in the Community. Let's work together to get you logged into your account on a new tablet device.
To clarify, did you ever have another QuickBooks Online account with the same log in credentials? If so, this may be the cause of this. All you would need to do is switch the company with a few easy steps. Use the guides below for further instructions:
If not, then I suggest contacting our Customer Support Team for more assistance on this problem. They have advanced tools to assist with particular issues. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Give a brief description of the issue and press Let's talk.
- Scroll down and select to Get a callback.
It's that simple!
I hope this helps and gets you squared away. If not, please let us know how your phone call went with our support. We want to ensure that you're able to get logged into your account so you can run your business. Have a wonderful day!
