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Good afternoon, @PleaseStopAbandoningMe.
I can help you get in touch with your premium support.
All you need to do is request for a callback within the system. This will get a live representative to contact you as soon as possible. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and pick to Get a callback.
That's all there is to it!
This should get you where you need to be so you can speak with a live person. I hope this helps. Have a wonderful weekend!