Thanks for sharing the possible cause of this, mia-colabrese. I know this hasn't been an easy process for you. Let me make it up to you by making sure this issue gets investigated.
I understand that my colleagues already asked you to contact our support team, but I'd still recommend reaching out to them again. They're equipped with tools to check the cause of this. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Since you can't access your QuickBooks account, I'd suggest using our test file. There, you'll be able to perform the steps to reach out to our support.
Additionally, you can always visit our Help articles page for reference. This helps you view helpful resources that'll guide you in completing your future tasks.
I appreciate your understanding on this matter, mia-colabrese. Please know that I'm determined to get this issue resolved.
