Thank you for coming back to the Community, VassiliTN.
I appreciate you for performing the initial steps to get past the pop-up message. Let me route you to the right support who can properly address your Glance issue as well as the Level 3 Data processing window.
We’ll have to review the information recorded in the company file to determine the root cause of the issue. Accessing an account requires us to gather personal data, which I’m unable to do in the Community for security reasons.
Contacting our Payments Support Team ensures your information is viewed in a secure space. Then perform in-depth troubleshooting steps from there. They'll also assist you with applying the permanent solution.
Here’s an article that shows our support options and hours: Contact Payments or Point of Sale Support. From the list, choose your product and click on the link to get in touch with our agents.
This reference provides an overview of Level 3 data processing. Please know that the resource is for QuickBooks Online (QBO) users, but the information applies to QuickBooks Desktop (QBDT) users.
For additional resources, we’ve collated articles to help customers accomplish any payment task-related activities: QuickBooks Payments FAQ. You’ll see topics about troubleshooting card readers, managing payment accounts, processing refund requests, and so on.
Reach out to me again if you have additional concerns about processing payments or using the Glance feature. I’ll be more than happy to look into this further. Have a great weekend ahead.
