Your experience resembles mine. I have stayed with QB Online, but it was a rocky start. Yes, I had lots of duplicate entries from bank feeds, but I was able to just delete them. It was tedious, but I was eventually able to get all accounts to reconcile. Hopefully, my CPA will have no problem with my books in this tax season.
QB Online offers a bookkeeping service which costs $500 at the outset to complete a "clean up." Then, $200 per month. Too rich for my tastes. After struggling with the start up effort, I can understand why they charge $500 for it. I did point out to them how clever it was to create a problem then charge their clients $500 for fixing the problem they created. Evidently the east asia-based customer service rep (I think she was in the Philippines) I was speaking with did not see the irony or humor in that. I saved my $500 - or rather, I probably invested $1000 of my time in getting it straight.
It was not intuitive, but I eventually got the feel of how it works.
