So I just got off the phone with an Intuit CSR and gave him an earful! . I noticed a red Reactivate your payroll, and when I tried to do so, got "oops, you can't... you need the principle to do so" (I am the one that does it all, set it up, is the contact for Intuit... you know, the Queen.) So I processed payroll / direct deposit. One of the EEs pointed out that I paid him too much - no taxes were deducted. So I did a bit of discovery - I got an Email on Sunday that there was a disputed charge notification. I did not see it, but I did see the email that they are sunsetting 2019 and I'd better update ...or else. So when I called today to see what was up, I got a bumble head that did not listen at all - if he didn't follow the script, he could not function. Of course I gave him my name/ EIN / Company name and the other 50 zillion things needed to verify my account. Then he asked me what the problem was and when I told him about the email - he continued to ask a "sht load" of questions - none that seemed to be of value. We went around and around and he kept asking questions that I had already answered, and just could not seem to understand that I needed to get the payroll "reacctivated" until I finally found a way to make him understand. Then it turns out that the CC used for the payroll billing was expired! He needed all the info to get it in the system and then update. While we were waiting for the update, I asked him why I did not get an email from Intuit that the CC is about to expire. He said they do not do that - the bank would let me know. Stupid!!! I get the emails all the time from vendors that have the card on file and told him so. Of course he did not understand - kept saying the bank would know about the CC. I think he thought that I never got a renewed CC. I finally gave up trying to make him understand and moved on. Then of course he had to do the "sales questions". One of the things that most bothered me is ... and what is the nature of your business... when the nature of our business is in the name of our business!! By this time I'm fuming and let him know that I knew I was being recorded, so "for the record.... I told him about the community comments, the default browser issues / all the complaints I've been reading .... and anything else I could think of at the time. He then said, I could send feedback to Intuit with suggestions. Yeah... like that would work. So I told him I had to do some serious thinking about what to do when 2019 sunsets in May. I checked prices and nearly fell over. I am a QB ProAdvisor and told him so and that I feel that Intuit does not value their customers. I just closed my ProAdvisor business and work full time with a family business so it really matters since we are still struggling from the 2020 debacle. Ok - now I feel better. Thanks for listening to my rant!
