I've got you covered, TexasRidge.
I'm here to help you install QuickBooks Pro 2020 on your new computer.
The error you encounter can be caused by one of these reasons:
- More workstations are open than the number of licenses you've bought.
- A log file is pinned and the workstations need to be rebooted.
- A firewall is blocking the client workstation from the server.
With this, We'll try some solutions to fix the issue. First, let's verify the number of licensed users. Here's how:
- Open QuickBooks.
- Press F2 on the keyboard.
- Check the number of licensed users in the User licenses row.
If the number of users is less than expected, I recommend contacting our QuickBooks Technical Support to have your account checked. They can verify how many users licensed can access the software. Here's how to contact them:
- In QuickBooks, tap Help.
- Click QuickBooks Desktop Help.
- In the Have a question? window, choose Contact Us.
- So you'll be route to the correct support, enter your concern, then hit Continue.
- Tick either Message an Agent (Chat to a support agent) or Talk to a Specialist (Arrange a callback from a phone agent).
Also, I'm adding this article to further guide you in managing your business's growth using QBDT: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can also explore video tutorials to help you learn your way around the program.
