We’re currently aware of an issue affecting the Preview and Print option when printing cheques, where the screen may freeze or not respond as expected, Simran. Our team is actively working to resolve this as quickly as possible.
In the meantime, as a workaround, you can try adding a ‘0’ to the cheque number if the selected number doesn’t have a duplicate. After updating the cheque number, click Print and Preview again to proceed.
If the issue persists, we recommend contacting our Live Support team. They’ll assist you further and provide updates on this specific matter. Here’s how to contact them through QuickBooks:
- Click the Help/Question Mark icon in the upper right corner of your QuickBooks Online.
- Type ‘Contact Us’ into the search box under the Search tab.
- Select Contact Us.
- Choose either Start a chat or Request a callback.
Support hours:
- Chat support: Monday–Friday, 5:00 AM to 6:00 PM PDT.
- Live call support: Monday–Friday, 6:00 AM to 4:30 PM PDT.
Thank you for your patience while we work on resolving this issue. Please let us know if you need further assistance, as our team is here to help.
