I appreciate you for clarifying the issue, ZydecoMedia.
You'll have to make sure that you enter the bank account information before sending the payment. Then, tick (✓) the I have authorization and would like to process this transaction button to successfully process the ACH payments.
If the same thing happened, I'd suggest reaching out to our Merchant Service Team. They'll further verify why you're unable to process the payment.
Just go to this page: Which Payments product do you need help with?. Then, you'll see their contact information under QuickBooks Desktop Payments.
Feel free to post here if you have other concerns. Thank you.
