Zegerman
Level 1

Payments

How does one handle a credit card dispute where the cc processor adds a fee? 

 

I realize I can just record the entire charge back transaction as an Expense and split the charge to a revenue account and a bank fee. In order for the sales refund to be properly split between my revenue account and tax liability account, I need to also parse out the Sales Tax portion. However, I have QBO calculate Sales Tax and therefore QBO does not let me create a transaction where I use the Sales Tax Due account. See screenshot.

 

Instead of recording an Expense I'd like to use the Refund Receipt instead so that QBO calculates the tax portion of the refund. But on a Refund Receipt I can't seem to add a bank fee (or other type of expense). Therefore I can't make this transaction match the actual bank draft. 

 

Any guidance is much appreciated.

 

--AZ