Glad to hear again from you, @123146175636639.
Indeed, what my colleagues have shared with you is correct! The ability to use customize form or customize Purchase Order are currently not available in QuickBooks Online.
Are you perhaps referring to a different form in the system? The forms you can customized in the system are:
Invoices
Estimates
Sales Receipts
If you're having difficulty creating purchase orders on your end, I’d recommend reaching out to Customer Care team. A specialist will be able to look up your account securely and further assist you via remote access.
Here's how to contact us:
- Click this link https://help.quickbooks.intuit.com/en_US/contact.
- Choose the QuickBooks Online.
- Select your Search something else.
- On the question box, type in phone support.
- Click Search.
- Hit on Get Phone Number button to see the support number.
If you're referring to something else, please feel free to let me know how it works on your end. I’m always here to help you with creating purchase orders. Have a great day!
