Hello KlentB.
I have a similar situation and am using QuickBooks 2019 for Mac.
I created an invoice for a client for a booking fee. The client paid the invoice but then, a couple weeks later, they needed to cancel and we agreed to issue a refund.
I created a Credit Memo for the full amount of the paid invoice, but now I have a an accounts receiveable outstanding amount showing for the original invoiced amount; which shows as paid within invoices.
Wondering if I should not have utilized the credit memo here and instead processed this differently?
The client is not moving forward so need to clear out the account receive amount so it is not showing in my chart of accounts or as an outstanding amount owed by the client
