When I send an invoice through QuickBooks using Outlook, I click the email button from the invoice screen in QB. When the email pops up in Outlook, it has a text box that can be edited right above where the "View and pay invoice" button is.
For several years we have been editing the text box with specific information as needed ie: " Your invoice is now over 60 days past due."
However now when I edit the text, and press send, if I go to my sent folder in Outlook and open the email I just sent, the text in the body of the email has defaulted back to the original generic invoice text ie: "Attached is your invoice for $xxx.xx please pay by clicking below". I cannot type above, or below the text box in the body of the email, so this makes it to where we are unable to give specifics on why we're sending this particular invoice. We used to do this all the time, but it just starting defaulting back to the original text a few weeks ago.
