LeizylM
QuickBooks Team

Payments

Hello there, gkbrenne. 

 

I appreciate you for trying some workaround to resolve it ahead of time. Please know that this issue has already been reported to our engineering team. There’s no definite time frame as to when the error will be resolved, rest assured we’ll keep you posted once there’s an update to the issue.

 

For more in-depth details about the ongoing investigation, it's best to connect with our support team. This is to add you to the list of affected users so you'll get updates via email. To do so, you can perform the following steps:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us. Enter "INV-58175" in the question field and tap Search.
  4. Then, choose a way to connect. Phone support may be limited due to volume.

Also, our phone support operation for QuickBooks Desktop is from Monday to Friday 6 AM to 6 PM and on Saturday 6 AM to 3 PM Pacific Time.

 

You may visit our QBDT Articles page. From there, you'll see different references for managing your business.

 

Feel free to post here again if you have any QuickBooks concerns. I'll be always around to help.