I am having the same problem with ACH disputes. QBO has notified me that the payment was reversed due to a "dispute" or a "problem with the customer's account", but no further information is given. In each case, the customer is unaware of a problem and in fact their payment screen shows the invoice as paid. This is very frustrating for me, your customer. I have contacted customer support and it even was escalated to the Intuit Office of the President, and no resolution has been achieved. Is there somebody at QBO who can directly assist on the phone?
