Payments

Thanks for sharing your concern on this thread, 0788682072.

I'll give steps where you can find the Refund receipt.

Currently. not all options are available from the New transaction drop-down menu in the customer's window. Instead, you can click on the + New button located on the left navigation menu and you'll find the Refund receipt option.

Here's a sample screenshot for a visual reference: 

To learn more about the refund process, you can watch the video tutorial in this article: Record a customer refund in QuickBooks Online.

In addition, you can find more tips on how to manage your customers here.

If you have additional questions related to customers or need help with other task in your account, please let me know by adding some details on your reply. I'm here to help you out further. Have good day ahead!