First of all, I am using QB Desktop, so the QB Online option is useless. The phone number for Melio (646-665-4684) only tells you to use the in-app Melio chat or to send an email to [email address removed]. I cannot log in to Melio.com to use the chat because Melio and Intuit have not integrated my user info so that Desktop users can access the Melio app directly. AND emails sent to [email address removed] go unanswered for days.
On top of all of this, as of 08/17/2022, Melio is going to begin charging $1.50 per paper check sent via USPS. Even though the Melio website says that paper checks are free...in 25 days they won't be. This is a deceptive trade practice and is bad business. All in all, Melio seems like a failed company with poor customer service and predatory pricing. I will go back to using my bank's free online bill pay.
I would anticipate that Melio's client volume will drop as soon as they see the $1.50 per check.
