After this thread, I will be 100% without a doubt cancelling both Quickbooks Online + Quickbooks Merchant Services. Absolutely UNREAL to charge an ADDITIONAL ~3% or whatever transaction fee for a refund/void through their merchant system. I will be chatting with my lawyer and family members who are also business/tax corporate attorneys & CPA's [yes, double degree + licenses] to see if this is even legal to be hitting the full processing fee's on the refund/void transactions. I can't even see straight at the moment bc I'm fuming from this ridiculous BS. Thank god I looked up this information before processing a customer refund via QB Merchant Services.
And all these BS bot auto-replies -- and if not bot replies, then these are some DUMB Customer Service Reps that legit caused an entire thread since they couldnt comprehend the first question to begin with.
