Good morning,
Overall Melio has been great for payment processing (I do it directly in Melio), however, I agree that customer service & resolution of issues is SEVERLY lacking!
These are currently the ongoing issues with have in Melio:
- Failed Payments over the last 6 months are still showing up on the payment screen.
- In the pay screen, when you enter a specific vendor name, payments are not listed in date order. Note other vendors with similar names show up as well. (Example Allard/Ballard)
- Melio does not show partial payments that are listed in QuickBooks Online
- Savings accounts are not available for direct deposit.
- When entering direct deposit details under each vendor, we have discovered that over 25 email addresses that were entered along with direct deposit details, the email addresses are not showing after the fact. When going back in to the vendor, the email address is auto populating proving that the email address was once there.
- No longer having an account manager-We were recently advised that going forward, when issues arise, we need to contact customer service via chat or send email. This is not effective or efficient--we are in Melio because we are making payments that need to go out that day and simply do not have time to wait 24-48-72 hours for customer service to email us back. The chat feature is back logged as well and asking a customer to sit on hold for over 45 minutes to chat is extremely poor customer service!
- With each payment processing transaction, I have to log out/log back in as the right side of the screen is continually not loading data in order to process payments.
