Hi there, @LN74.
I'm here to address your concern about how you can handle overpayment in QuickBooks Desktop (QBDT) seamlessly.
You can remove the negative balance by creating a credit and applying it on an invoice.
Here's how:
- Go to the Customers menu.
- Select Create Credit Memos/Refunds.
- Choose your customer from the Customer: Job drop-down.
- Enter the products you're giving them credit for, then select Save & Close.
- Pick Retain as an available credit for the prompt message.
Furthermore, in case you want to refund your customer for their overpayment, you can refer to the steps outlined in this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Once done, you can now review the A/R Aging report to double-check if the deposit with a negative amount already removed.
I'm also adding some articles below to view various ways you can track customer transactions in QBDT. Then, how Accounts Payable is used to track the money you owe your vendors and how it works.
Do you have other questions about invoices and overpayments? Please let me know by leaving a reply. I'll be here more than happy to assist you. Have a grate day ahead!
