We have an issue with some scheduled online payments that did not go through our bank. I called Intuit and they tell me that I should contact my bank and the vendor I was trying to pay. I have called our bank and they tell me there are no rejections on their end and that I should contact QuickBooks. I have contacted our vendor and they don’t see any rejections on their end.
Intuit suggested that I void these payments and reissue them. I understand that I could do that. However, these payments that totaled over $30K, were scheduled to be paid in time to deduct a significant discount in the amount of $593.75.
I received no error messages from Melio regarding these transactions and only discovered this issue today when I received a statement from our vendor that showed outstanding invoices.
Looks like we are out almost $600
