Not a viable solution.
The issue is that QB created a suspense account called "other customer" and all transaction done processing CC charges were dump in this suspense account. We were doing a two step transaction, first the charge then the credit to the customer invoice. QB would not match to the CC charge to the customer, as there is no invoice nor customer name provision when making the charge. The issue is that we need to clear the suspense account since all transaction are credits and is impacting all our internal financial reports.
We understand now that the two step transaction is incorrect as the company preferences are set to automatic posting when receiving the CC from the customer.
We need to clear the "other customer" suspense account.!
Thanks
