I see how practical it would be to your business when the payments are processed seamlessly in the system.
There are times customer's credit cards you process don't go through. Some common reasons can be due to authorization problems or missing info.
Here are the things to check if you enter the credit card info manually:
- Ensure the credit card number and verification code (usually on the back of the card) are correct. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
- In addition to the credit card number, you need to enter a verification code. For most cards, like Visa, Mastercard, and Discover cards, it's the 3 digit code on the back of the card. For American Express, it's the 4 digit code on the front of the card.
- Ensure there are no special characters or spaces in the credit card number or other data fields.
- Use the customer's address from the US USPS website.
For additional guidelines, you can visit this article link to learn more about fixing customer's declined credit card payments in QuickBooks.
For further assistance, you can also contact our Merchant team again. They can give you a detailed information why the card declines.
Keep in touch if you have more concerns with processing your payments. I'll be here to guide you some more.
