Payments

Good day, Shush1. 

I'll help you record the duplicate payment and issue a refund check to your customer in QuickBooks Desktop (QBDT).

When a customer overpays more than what was owed, you can enter a credit memo and write a refund to your customer in QuickBooks Desktop. 

Here's how to create a credit memo:

1. Go to Customers, then select Create Credit Memos/Refunds.
2. Enter the items you're giving credit for, then select Save.

Here's how to write a refund check:

1. Go to Customers, then select Create Credit Memos/Refunds.
2. Select the credit memo you'd like to create a refund for.
3. Select Refund. This opens the Write Checks window.
4. This creates your check and auto-populates the details. Review and select Save.

You can check out this article for more details about creating customer refunds in QBDT: Give your customer a credit or refund in QuickBooks Desktop for Windows.

I've added this article that can guide you in adding and reconciling your accounts effectively in your QBDT software: 

• Add and match Bank Feed transaction
• Reconcile an account in QuickBooks Desktop

You can always come back to me whenever you have other questions about recording double payments in QBDT. I'm always here to help. Stay safe and well.