Payments

Thanks for joining this thread, Audie. I’ll make sure this duplicate transaction gets settled.

Any charges, including refund requests, are handled by our Payments support. I suggest contacting them once more so they can review the transaction and help credit the amounts for you.

Here’s how:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. You can enter “Duplicate transaction” and then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert

You can read these resources to learn more about transaction fees and how QuickBooks Payments deposits work:

• Understand fees for refunds or void transactions
• Common questions about payments deposits in QuickBooks Online

Don’t hold back to drop a comment below if you have any other questions or concerns besides this duplicate transaction. I’m always here to help. Keep safe!