I can see were you're coming from, @rclever1982.
I also understand how inconvenient it is if you're unable to update your merchant account's phone number and receive the card you've ordered. Let me share the status of your case so you can manage your account accordingly.
Upon checking here, I can see that your case is already under review. Though we don't have the exact time frame of when the decision will be made, rest assured that we'll notify you through email.
Please feel free to leave a comment below if you have other concerns about managing your Merchant Services account. I'm always ready to help. Take care, @rclever1982.
