I have a customer that paid an invoice with a credit card, and then a week later sent in an ACH for the same invoice.
QBO help says to 1) Apply the payment to a different invoice, 2) refund the customer, or 3) record the overpayment as a tip. I don't really want to do any of these. I just want to turn the "Unapplied" balance into a Credit Memo and use the "send" feature to notify the customer of the credit.
The customer can then choose to apply that credit to a future invoice of their choosing to keep their system and mine in sync. If I apply the unapplied balance to some other random invoice of theirs, they invariably seem to pay that invoice in full, creating a mess.
So is there a way to turn that "Unapplied" balance into a credit memo?
I can't for the life of me figure out how. The closest I've maybe come is to delete the ACH payment, and create a credit memo for that amount, but that just seems wrong - e.g. deleting all the ACH payment info.
Thanks for any help.
