You've come to the right place for assistance, KProv. I'm here to help you create partial refunds and handle processing fees for your customers.
In QuickBooks Online, you can easily process refund payment transactions to your customers. To guide you on how to give partial refunds, please refer to the steps below:
- In your QBO account, go to the + New icon and select Refund receipt.
- Select the customer you want to refund from the Customer ▼ dropdown.
- Enter the details in the fields using the info from the original sale. Note: If you want to give a partial refund, only add the items or amount you want to refund.
- Then, select Save and Close.
If you want to charge refund fees to customers when processing them, these fees depend on your pricing plan and transaction type. However, void or canceled transactions before 3 PM will not incur the same processing fees as the original one.
You can review the rates by signing into your Merchant Service Center. By this, you were able to know the amount being charged.
You'll want to visit this guide for more detailed information: Understand fees for refunds or void transactions.
In addition, you can run specific reports in your account to help you review your business finances and other financial data.
We're always ready to back you up if you require additional assistance managing refunds for your customers. Please keep us posted in the comments below. Keep safe!
