Hello, wells225. I'm here to assist you in adding yourself as an employee without any errors.
I know you already looked at your name, and there isn't any under that name. But I want to double-check it again so that you can surpass the error you've encountered. In QuickBooks, If you add a customer, supplier, or employee name into QuickBooks Online and encounter an error message that says, 'Something's not quite right. Another customer, supplier, or Employee is already using this name. Please use a different name,' Don't worry. This means the name you're trying to add or import already exists in QuickBooks Online.
To avoid this error message, use a different name that is unique and not already being used by another customer, supplier, or Employee. By doing so, you'll be able to successfully add or import the new name into QuickBooks Online without any issues. Example ("John Doe" or "Doe, John") and change their name to Something like "Doe - Vendor, John" or "John Doe - Vendor."
Once you have identified a duplicate name, a couple of options are available to you. You can either modify the name to make it unique, or you can choose to deactivate the profile altogether if it is no longer being used.
Here's how:
- Go to Payroll, then select Employee.
- Choose the employee name and modify it.
- Save once done.
If there are inactive names that are the same as your new Employee, I'd recommend adding any numbers or letters at the end. This way, it can be recognized by QuickBooks without a match. For more detailed information, please check out this article:: Fix the name supplied already exists error message.
If you still encounter the same problem, we can log into your account using incognito mode. QuickBooks sometimes acts up when your browser has too much cache. This will help us determine whether the issue lies with the browser or not.
Here are the shortcuts for the keyboard:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
Once logged in, add the new Employee again to verify the error is resolved. If fixed, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache. Alternatively, trying a different supported browser could shed light on whether the problem is browser-specific.
I wanted to share some helpful articles with you regarding QuickBooks payroll. These articles cover topics such as new hire reporting and making changes to employee payroll.
Please don't hesitate to respond below if you have additional concerns about managing employees in QuickBooks. I'm here and fully engaged within the Community, ready to provide any assistance you may require. Wishing you a great day ahead!
