I've got the steps you need in reversing charges, @jlrrv.
We can conveniently process refunds in QuickBooks Online (QBO).
Let's create a bank deposit affecting the expense account you use for the fee if you want to reverse the charge. Here how:
- Go to the New button.
- Under the Other column, choose Bank deposit.
- From The Add funds to this deposit, go to the Account field.
- Then, select an Expense account. (It's significant to select an Expense account to offset the charges.)
- Enter the necessary information.
- Click, Save and close.
However, if you referring to your customers' needing the reverse chargers, browse this article: Record a customer refund in QuickBooks Online.
I'll also add this article about pulling up financial reports: Run reports in QuickBooks Online.
Let me know if you have more questions about processing refunds in QBO. I'm always here to assist you.
