bm99
Level 1

Payments

RE error code 324 on bank feed. The main account on Elan's side everyone wants to connect to is the main 'accounts payable' account which summarizes all credit card transactions. Elan pushed some kind of update on their end and destroyed everyone's connection to QBO. There is a 'null' within the account name on Elan's side when the user clicks 'download' from within the account. I do not think that account name is user-controlled. We have 7 credit cards on this account but the only one QBO recognizes when trying to reconnect is the card WITH a valid name. Elan needs to fix the 'NULL' account names.