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Payments
They have discountinued the feature since last week. To follow up your outstanding issue, you should signup for a free Melio account as the first step.
https://affiliates.meliopayments.com/quickbooks
Pay one of your bills of $200 or more to verify your new account. You can get $100 cashback to pay the first bill.
https://affiliates.meliopayments.com/cashback
Then Chat with their Support team to submit a ticket to complain about your issue. Have your problematic Payment ID ready for their reference.