Thanks for getting back to us, @CTGenarda. Let me outline the steps to resolve your balance issues with the Undeposited Funds account in QuickBooks Online (QBO).
It's possible that you've added the bank transactions instead of matching them, which is why your Undeposited Funds account shows duplicate entries.
Let's go over your bank feeds to undo the categorization and match it to the invoice payment. Here's how:
- Go to Transactions, then Bank Transactions.
- Select the bank account tile.
- Go to the Categorized tab. Put a checkmark on the boxes for the transactions in question and click Undo.
- Select Continue.
Then, match the transaction. To do that:
- Go back to the For Review tab.
- Select the Match radio button.
- Tick the box of the invoice payment and click Match.
For more information, please refer to this article: Match online bank transactions in QuickBooks Online.
Furthermore, it's recommended to perform monthly reconciliations in QBO to ensure they match your bank statements.
Feel free to get back to us whenever you need help clearing your Undeposited Funds account in QBO. We're always here to assist. Stay safe.
