I need help bad we moved our company file to new computers. Lost all of our attachments for 15 yrs! We don't keep paper copies as it is 2024! I have went all the way up to tier 3 support in QB they say there is no way to do this. There has been 15 different people Glanced into my computer having me do so many things I am lost! I am going crazy and can't get any work done because I am on the phone with them daily for 2 wks trying to fix our attachments to each customer. I am horrified and exhausted. I know it can be done as a lady from Kentucky that works for QB called me when I had the same issue on March 5th and she did it in 5 minutes! They have no record of her calling me and do not know how to get in touch with her. She was so great! I am devastated at this point and really and grasping at straws praying someone can help me. The same thing happened in 2018 and I was on the phone for over 3 weeks until they finally had it done again in 5 minutes! Now I am at a loss. The entire reason for calling in March was my back up was not properly working. During that process they lost my attachments trying to fix that. THen I finally got the Kentucky lady that was remarkable. Can anyone please help??? Please????
