I commend you for your proactive approach in seeking updates on this investigation, @TTOLER. I'll ensure you get the update about the investigation on Sales tax calculations not being included on recurring Sales Receipts.
If you're already on the affected users list, please check your email for updates from our support team. If not, kindly follow the steps outlined by my colleague above to add you to the list.
If you're on the affected user's list but haven't received updates, I recommend contacting our support team directly. They can access the investigation's status and provide the latest information.
You can follow the steps below to reach out to them:
- Sign in to your QuickBooks Online account.
- Click on the Help button.
- Select the Search tab.
- Choose the Contact Us option below.
- Go to Ask about something else and enter a brief discussion with your concern.
- Hit Continue, then choose between Have us call you or Chat with us.
Please note that the support team is available Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT. Kindly consider checking their available hours before reaching out.
In case you want to personalize the sales forms and record invoice payments in the future, you can read these articles for guidance:
Your commitment to getting this sorted out is greatly appreciated. You can always count on me if you need assistance with your reports, entries, and other things in QuickBooks Online. Kindly reply to this thread or create a new post. I'm always available to help.
