It seems that your customer has overpaid the invoice, resulting in you receiving an extra amount of 250.60, @I Fly. I can assist you in addressing this overpayment.
You have a couple of options to handle this situation. You receive the entire payment as you would normally do and retain the extra 10 cents as credits. This way, you can
apply it to the open invoice of the same customer. Here's how:
- Go to Customers and then choose Receive Payments.
- Under the Received from dropdown, pick a customer.
- Click the Discounts and Credits icon.
- On the Credits tab, check the credit you want to apply and then Done.
- You may see a prompt to Confirm transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
- Select Save & Close
Alternatively, you can issue a
refund to the customer using QuickBooks Desktop (QBDT).
On the other hand, you can refer to the following link for additional guidance on recording your customer's invoice payments in QBDT: Record an invoice payment.
Once done and you still have queries with payments or managing invoices, let me know. I'm always here to provide answers. Keep safe.
