We hear you, Brogan. I'll direct you to the best possible help to confirm the status of your funds.
I'd like to know if the email stated a schedule for the callback. If not, or if it exceeds the time frame of the schedule, I suggest contacting Merchant Services support again. Then, provide your case number to avoid repeating the details about your concern.
If you're seeking answers to some payment deposit questions, you can check this article: Common questions about QuickBooks Payments deposits in QuickBooks Online.
Please never hesitate to leave a comment below if you have additional questions about fund deposits in QuickBooks Payments. We'll assist you as soon as possible. Have a good day.
