I commend your efforts in following the steps provided by my colleagues, @al252.
In response to your additional concern, you're correct. You should select Yes, and then click Continue to proceed with deleting the duplicate payments from your bank register.
Once you have completed that, make sure to properly deposit the funds. Please follow the steps outlined by my colleague, RCV, as these instructions will guide you through the process of effectively depositing the funds.
For more details about undeposited funds, please refer to this article: Deposit payments into the Undeposited Funds account in QuickBooks Desktop.
To learn how to record your accounts receivable, visit this article: Get started with customer transaction workflows in QuickBooks Desktop.
We're still ready to respond promptly if you have any additional questions about bank deposits. Just click the Reply button below, and we'll get back to you as soon as we can.
