I'll help you figure out why this payment didn't auto-match in the system, Vella. We'll get to the bottom of it and provide a resolution to help you focus on your business.

In QuickBooks Online Payments, enabling the Automatic Matching option is crucial for automatically matching invoice payments. Let's check if this option is enabled.

Here's how:

1. Go to the Transactions menu and choose Bank Transactions.
2. Select the Categorized tab, then hit the Gear icon on the left.
3. Tick the Automatic matching button to turn it on.

Refer to the screenshot below for reference:

Please note that the system may not automatically match all payment transactions. This can occur if your bank doesn't provide a unique identifier, there are discrepancies in payment details, or the transaction lacks sufficient information. In such cases, I recommend manually matching the invoice payment to ensure accurate recording in your QuickBooks account.

For more detailed information, please check out this article: Automatically Matching QuickBooks Online Product Transactions.

Additionally, I’ll share valuable resources to help you maintain accurate financial records and customize your reports effectively. These articles will provide insights into best practices for reconciliation processes and guide you on maximizing the benefits of personalizing sales entries in the program:

• Reconcile an account in QBO
• Customize invoices, estimates, and sales receipts in QBO

Moreover, I invite you to explore our QuickBooks Live Expert Assisted to elevate your experience with our software. This innovative service connects you with QuickBooks-certified experts who provide personalized guidance tailored to your needs, particularly in managing payment transactions.

You can always rely on us for prompt support in this forum. We encourage you to utilize the Reply button below if you have further questions or have any other inquiries handling your payments.