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Payments
The response provided by @jenop2 is nonsense. As a QB employee, they should know that QB won't allow you to assign A/R to a product or service
To confirm, you're not seeing A/R on your P&L, you're seeing it as the split account on an item of income, correct? If so, that's normal. Even though you're on cash basis, when you receive a payment on an invoice, A/R is reduced in QB and shows it as the split account.